Бакалавриат
2021/2022
Деловые коммуникации
Статус:
Курс обязательный (Бизнес-информатика)
Направление:
38.03.05. Бизнес-информатика
Где читается:
Высшая школа бизнеса
Когда читается:
3-й курс, 3 модуль
Формат изучения:
без онлайн-курса
Охват аудитории:
для своего кампуса
Преподаватели:
Абрамова Ольга Александровна,
Вершинина Ольга Игоревна,
Мусич Елена Александровна,
Пашуто Анастасия Павловна,
Татевосян Стелла Альбертовна,
Тункевичус Ольга Александровна
Язык:
английский
Кредиты:
4
Контактные часы:
40
Course Syllabus
Abstract
“Business communications” is a course about building the effective communications in the context of modern organization with a psychological focus. The course is arranged around communication in two domains: the Self and the People with respect to the Context. The course provides the knowledge of the main concepts, models and theories of the business communication with practical skills’ training in the real project. The course is designed to prepare students as the future influencers with knowledge of essential psychological basis of people behavior and social influence in the modern organizational cross-cultural context.
Learning Objectives
- Giving students theoretical knowledge and practical skills in modern business communications based on scientific background
- Understanding of people behavior during the global digital transformation of business
- Creation of personal strategy and techniques to inspire people and become a social influencer
- Learn the modern business communications based on the self- identity and the opponent identity, the decision-making process, the principles of social influence and leadership, the diffusion of information, roles in communication models, the development of emotional intelligence in communications and the formation of cross-cultural competence
- Practical application of concepts, models, theories and research results that are central to the study of communication in management, social and cross-cultural psychology
- Improvement of the scientific and abstract thinking of students by analyzing, evaluating, discussing and applying cases and theories
- Development of analytical and practical skills that allow students to work effectively with communications at all levels (from interpersonal and group level to business cross-functional and cross-cultural)
- Development of the persuasive skills, leadership skills and a deeper emotional intelligence in recognizing the opponents’ needs and start the psychological instruments’ usage in communication practice
- Getting an experience in creating social roles, planning team results, and influencing groupthink processes in the project teamwork
Course Contents
- Decision making
- Social identity
- Emotional intelligence for communication
- Communication models
- Social influence
- Cross-cultural communication
Assessment Elements
- Gclass (grade for seminar and class activity)Class participation and preparedness (30%) Activity in the class discussions and at the seminars, and preparedness for the class with reading materials and the tasks
- Gessay (grade for the individual essay) (HW1)
- Gproject (grade for the group project) (HW2)
- Gexam_testThe final exam is held in the form of a test. Students are given 10-15 questions of closed and opened types. Each question of closed offers three-five answer’s choices. There will be suggested several variants of the test.10-point scale will be used in assessment of the results for the final exam. In the case of cheating the student will get 0.
Interim Assessment
- 2021/2022 3rd module0.3 * Gclass (grade for seminar and class activity) + 0.2 * Gessay (grade for the individual essay) (HW1) + 0.2 * Gexam_test + 0.3 * Gproject (grade for the group project) (HW2)
Bibliography
Recommended Core Bibliography
- 9781501109812 - Cialdini, Robert B. - Pre-Suasion : A Revolutionary Way to Influence and Persuade - 2016 - Simon & Schuster - http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1966411 - nlebk - 1966411
- Author(s) Daniel Kahneman, Amos Tversky, & Kahneman. (1979). Prospect Theory: an Analysis of Decision under Risk. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsbas&AN=edsbas.FDDF9A06
- Cialdini, R. B. (2009). Influence : The Psychology of Persuasion. New York: HarperCollins. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=279852
- Daniel Goleman. (2006). Emotional Intelligence : Why It Can Matter More Than IQ: Vol. 10th anniversary ed. Bantam.
- Gelfand, M. J., Major, V. S., Raver, J. L., Nishii, L. H., & O’Brien, K. (2006). Negotiating Relationally: The Dynamics of the Relational Self in Negotiations. Academy of Management Review, 31(2), 427–451. https://doi.org/10.5465/AMR.2006.20208689
- Schwartz, B. (2007). The Paradox of Choice : Why More Is Less. HarperCollins.
- Ting-Toomey, S., & Dorjee, T. (2017). 7. Multifaceted identity approaches and cross-cultural communication styles: Selective overview and future directions. De Gruyter. https://doi.org/10.1515/9781501500060-007
Recommended Additional Bibliography
- Brian H. Spitzberg. (2013). (Re)Introducing communication competence to the health professions. Journal of Public Health Research, 2(3), e23. https://doi.org/10.4081/jphr.2013.e23
- Daniel Kahneman, Jack L. Knetsch, & Richard H. Thaler. (1991). Anomalies: The Endowment Effect, Loss Aversion, and Status Quo Bias. Journal of Economic Perspectives, 1, 193. https://doi.org/10.1257/jep.5.1.193
- Mayer, J. D., Salovey, P., & Caruso, D. R. (2004). Emotional Intelligence: Theory, Findings, and Implications. Psychological Inquiry, 15(3), 197–215. https://doi.org/10.1207/s15327965pli1503_02
- Pratkanis, A. R. (2007). The Science of Social Influence : Advances and Future Progress. New York: Psychology Press. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=358198
- Richard M. Ryan, & Edward L. Deci. (2000). Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsbas&AN=edsbas.7E5231F3