Бакалавриат
2025/2026
Операционный менеджмент и управление процессами
Статус:
Курс обязательный (Международный бизнес)
Где читается:
Высшая школа бизнеса
Когда читается:
2-й курс, 3, 4 модуль
Охват аудитории:
для своего кампуса
Язык:
английский
Кредиты:
4
Контактные часы:
48
Course Syllabus
Abstract
This course concerns the fundamental issues in information and flow management as well as the choice of the process types within supply chains end-to-end, both for manufacturing and service companies. Such an approach - global optimization as opposed to function-focused "silo" optimization - results in seamless integration of purchasing, production, and distribution across global networks, overcomes the effectiveness-efficiency tradeoff, and creates competitive advantage by improving both. Students will master process improvement by applying time-proven Lean tools in A3 projects to analyze the process performance, uncover the root-causes of performance issues and identify effective countermeasures. The course also examines Lean as a complete, comprehensive managerial system whose superiority rests on enabling and unleashing the intellectual capital of every employee.
Learning Objectives
- This core course provides insights into the basic theories, principles, concepts, and techniques used to design, analyze, and improve the operational capabilities of an organization in the global supply chains network.
Expected Learning Outcomes
- Describe and practice such quality tools as Pareto charts,Cause and Effect Diagrams, Flow Charts and Process Mapping, Checksheets, Scatter Diagrams. Histograms
- Design strategies to improve competitive advantage through operations
- Students might apply key concepts of GOM to detail an operations strategy
- Students might calculate the needed capacity to meet demand
- Students might conduct basic process mapping analysis and elaborate on the limitations of the chosen method
- Students might explain modern trends in Global operations management
- Students might select and use problem-solving tools and methods
- Students might select and use the basic tools of lean thinking to improve the productivity of production and service operations
Course Contents
- Operations and processes
- A3 problem solving method
- Flow and Capacity management
- Problem Definition
- Lean Management
- Value Stream Mapping
- Quality Management
- Root Cause Analysis
- Operations Strategies and Production Systems
- Standards
- Process Improvement
- Demo Day
Assessment Elements
- Team project mini A3Operational improvements A3 team project. The topic of the project should be agreed with the professor. An organization/process is chosen that is easily accessible to students for study. The presentation is prepared in groups in agreement with the professor. Group size 5 persons. Group fixed. Logic built around A3 method
- Case studyAt 3 seminars students solve cases in teams. The grade is based on the results of the work and defense of the team solution of the case at the seminar. The final score is added up as the sum of points earned by the student, divided by the number of cases solved at the seminar. Only those students who are present in the class can take part in case study. If a student is absent, he/she receives 0 points for the case.
- TestsTests are taken at 2-3 seminars in the format of a small test on 10 minutes. Tests consist of multiple choice and open questions. Only those students who are present in the class can take the test. If a student is absent, he/she receives 0 points for the test.
- ExamThe exam takes place in a computer class. We use the secure Safe Exam browser. The test is hosted on the Smart LMS platform. The test consists of closed-ended questions (with one or more correct answers) and open-ended questions, as well as tasks. All questions are based on lecture and seminar materials that students study within the course. The use of AI is prohibited.
- AttendanceAttendance at lectures and seminars is recorded. Attendance recording can occur at the beginning of a class or at any time during a lecture or seminar. A student pass card may be required to record attendance. Being late for class for no more than 10 minutes is allowed. Leaving the class before it ends is prohibited.
Interim Assessment
- 2025/2026 4th module0.21 * Tests + 0.1 * Attendance + 0.15 * Case study + 0.35 * Exam + 0.19 * Team project mini A3
Bibliography
Recommended Core Bibliography
- 9781351110297 - Michel Baudin - Introduction to Manufacturing - 2023 - Routledge - https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2677643 - nlebk - 2677643
- Design for Six Sigma for green belts and champions : applications for service operations- foundations, tools, DMADV, cases, and certification, Gitlow, H. S., 2006
- Introduction to manufacturing : an industrial engineering and management perspective, Baudin, M., 2023
- ISO 9000 quality systems handbook : using the standards as a framework for business improvement, Hoyle, D., 2010
- Operations and supply management, Jacobs, F. R., 2009
- Quality management : creating and sustaining organizational effectiveness, Summers, D. C. S., 2005
- The synchronized production system : going beyond just-in-time through kaizen, Takeda, H., 2006
Recommended Additional Bibliography
- FUKUZAWA, M. (2019). Factory Strategy: Research on the Role of Plants in Operations Management. Annals of Business Administrative Science, 18(5), 149–170. https://doi.org/10.7880/abas.0190731a
- Hockley, L. R. (2010). Global Operations Management. New York: Nova Science Publishers, Inc. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=387471