Courses
Master
2026/2027
Customer analyst
Type:
Compulsory course (B2C Business Management: Technology and Innovation)
Delivered by:
Department of Marketing
When:
2 year, 1 module
Open to:
students of one campus
Language:
Russian
ECTS credits:
3
Contact hours:
24
2026/2027
Customer analyst
Language:
Russian
ECTS credits:
3
Contact hours:
24
Master
2026/2027
Customer Experience Management
Type:
Compulsory course (B2C Business Management: Technology and Innovation)
Delivered by:
Department of Marketing
When:
1 year, 4 module
Open to:
students of one campus
Instructors:
Anna Matveeva
Language:
Russian
ECTS credits:
3
Contact hours:
24
Master
2026/2027
Customer Experience Management
Type:
Elective course (Strategic Management: Investment and Consulting)
Delivered by:
Department of Marketing
When:
2 year, 1 module
Open to:
students of all HSE University campuses
Instructors:
Dmitry Chernov
Language:
Russian
ECTS credits:
3
Contact hours:
24
Master
2026/2027
Customer Experience Management
Type:
Elective course (Strategic Management: Investment and Consulting)
Delivered by:
Department of Marketing
When:
2 year, 1 module
Open to:
students of all HSE University campuses
Instructors:
Dmitry Chernov
Language:
Russian
ECTS credits:
3
Contact hours:
24
Bachelor
2026/2027
Customer Experience Management
Type:
Elective course (Business Informatics)
Delivered by:
Department of Business Informatics
When:
4 year, 3 module
Open to:
students of one campus
Language:
Russian
ECTS credits:
4
Contact hours:
40
2026/2027
Customer Experience Management
Type:
Mago-Lego
Delivered by:
Department of Marketing
When:
1 module
Open to:
students of all HSE University campuses
Instructors:
Dmitry Chernov
Language:
Russian
ECTS credits:
3
Contact hours:
24
2026/2027
Customer Experience Management
Type:
Mago-Lego
Delivered by:
Department of Marketing
When:
4 module
Open to:
students of one campus
Instructors:
Anna Matveeva
Language:
Russian
ECTS credits:
3
Contact hours:
24
Master
2026/2027
Customer Experience Management
Type:
Elective course (Marketing: Digital Technology and Marketing Communications)
Delivered by:
Department of Marketing
When:
2 year, 1 module
Open to:
students of all HSE University campuses
Instructors:
Elena Panteleeva
Language:
Russian
ECTS credits:
3
Contact hours:
24
Master
2026/2027
Customer Experience Management
Type:
Elective course (Marketing: Digital Technology and Marketing Communications)
Delivered by:
Department of Marketing
When:
2 year, 1 module
Open to:
students of all HSE University campuses
Instructors:
Elena Panteleeva
Language:
Russian
ECTS credits:
3
Contact hours:
24
2026/2027
Customer Experience Management
Type:
Mago-Lego
Delivered by:
Department of Marketing
When:
1 module
Open to:
students of all HSE University campuses
Instructors:
Elena Panteleeva
Language:
Russian
ECTS credits:
3
Contact hours:
24
Master
2026/2027
Customer Experience Management and Service Design
Type:
Elective course (Integrated Communications)
Delivered by:
School of Communication
When:
2 year, 3 module
Open to:
students of one campus
Language:
Russian
ECTS credits:
3
Contact hours:
32
Master
2026/2027
Customer Experience Management and Service Design
Type:
Elective course (Integrated Communications)
Delivered by:
School of Communication
When:
2 year, 3 module
Open to:
students of one campus
Language:
Russian
ECTS credits:
3
Contact hours:
32
2026/2027
Customer Experience Management and Service Design
Type:
Mago-Lego
Delivered by:
School of Communication
When:
3 module
Open to:
students of one campus
Instructors:
Нохрин Роман Тамазиевич
Language:
Russian
ECTS credits:
3
Contact hours:
32
2026/2027
Customer Orientation as an Ideology and Sales Technology
Type:
Minor
Delivered by:
Higher School of Law and Administration
Where:
Higher School of Law and Administration
Open to:
students of all HSE University campuses
Language:
Russian
ECTS credits:
5
Contact hours:
76
Bachelor
2026/2027
Customer Service Management in Supply Chains
Type:
Compulsory course (Supply Chain Management and Business Analytics)
Delivered by:
Department of Operations Management and Logistics
When:
4 year, 2 module
Open to:
students of one campus
Instructors:
Nataliya Alyamovskaya
Language:
Russian
ECTS credits:
3
Contact hours:
30
2026/2027
Customs Clearing and Insurance for International Trade
Type:
Minor
Delivered by:
Department of Operations Management and Logistics
Open to:
students of all HSE University campuses
Instructors:
Ivan Shidlovskii
Language:
Russian
ECTS credits:
5
Contact hours:
50
Bachelor
2026/2027
Customs Law
Type:
Compulsory course (Law)
Delivered by:
School of Public Law
Where:
Faculty of Law
When:
5 year, 2 module
Open to:
students of one campus
Language:
Russian
ECTS credits:
6
Contact hours:
32
Bachelor
2026/2027
Customs Law
Type:
Elective course (Civil and Entreprenurship Law)
Delivered by:
School of Public Law
Where:
Faculty of Law
When:
4 year, 2, 3 module
Open to:
students of one campus
Language:
Russian
ECTS credits:
8
Contact hours:
52
Master
2026/2027
Customs Law
Type:
Compulsory course (Public Law)
Delivered by:
School of Public Law
Where:
Faculty of Law
When:
1 year, 3, 4 module
Open to:
students of one campus
Instructors:
Ефремов Владимир Сергеевич
Language:
Russian
ECTS credits:
6
Contact hours:
56